Return & Exchanges


  1. Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
  2. To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
  3. The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.
  4. Other items not permitted for return:
    • Gift cards
    • Downloadable software
    • Certain health and personal care products
  5. To complete your return, we require a receipt or proof of purchase.
  6. Do not return your purchase to the manufacturer.
  7. In some cases, only partial refunds are granted: (if applicable)
    • Books showing obvious signs of use
    • CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
    • Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
    • Any item returned more than 30 days after delivery

Cuddles (if applicable)

  1. Once your receipt has been inspected and verified, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
    • If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
  2. Delayed or missing refunds (if applicable). If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take a little time for your refund to officially post. Then contact your bank. The posting of a refund is often preceded by a processing time.
  • If you have completed all these steps and still have not received your refund, contact us at the following address:

Sale or promotional items (if applicable)

  1. Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

  1. We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at


  1. If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.
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